Refund policy

If you change your mind for any reason, you are welcome to lodge a return request at help@malimarea.com within 30 days from the date you placed your order. We offer the following two options only:

1. Store Credit

2. Exchange of any item in our store (of equal or lesser value)

RETURNING CONDITION:

Item/s must be returned in original condition, unworn, unwashed, with their tags and hygiene liner attached and returned in the original garment bag. Please take care when trying on garments, as we cannot accept garments that have incurred any stains or odors (such as perfume). All swimwear must be tried on wearing undergarments. If item/s are returned despite these conditions your return will be sent back to you at an additional charge.

The item/s must be returned to our warehouse before a store credit/ exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing. Please note that if you choose an item of lesser value, we are not able to refund the difference in price; we would recommend opting for a store credit in this scenario. 

Please note: accessories are not eligible for returns.

WHAT HAPPENS AFTER I SUBMIT A RETURN? 

Once your return request has been authorised, we will contact you within 1-3 business days via email and provide you with the return address details. We do not offer a return label at this time.

We recommend using a registered postal service to return goods allowing you to keep a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.

RETURN SHIPPING

The shipping cost of returning item/s for a store credit or exchange, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return must be requested. 

Original shipping charges, duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.

PROCESSING TIME FOR RETURNS

As a small business please allow up to 3-5 business days for your return to be processed by our team. You will receive email notification once your store credit has been issued. If you have chosen to exchange your item, you will receive an email notification once this has been shipped with the new tracking details. Please note, exchanges are subject to availability at the time your return is received and processed by our team.

REFUNDS

Refunds for preorder or in stock items are only available within 24 hours of purchase. After 24 hours, orders are non-refundable during the stated pre-order production period stated. If your order has not been shipped after this timeframe, you may request a refund.

You can email and cancel your order by contacting us on help@malimarea.com. Once your order has been shipped you will only be eligible for exchange or store credit. 

CUSTOM PIECES

If you have requested a custom piece note that we will not be able to exchange or accept store credit for this as it was already customize specifically for you.